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Shipping & Returns

  1. You have 30 Days after delivery to consider return or exchange, once over the limit date, we don’t accept return or exchange.

  2. Items marked as "No returns or exchanges" are non-returnable.

  3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.

  4. We will issue refund or exchange for the returned items that is in good condition, unwashed, unstained, damage or stain.

  5. Ekinado is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.

  6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Ekinado products.

  7. Original shipping fee is non-refundable if return for refund.

  8. $8.99USD for 1st and following returns, which will be deducted from the refund.

Return

  1. Input your order number in the dialog to get return label or return address.

  2. Print out return label and return back via any local shipping company.

  3. Track online, you will know when the parcel delivered to us. Keep the tracking number of return parcel (return without return label), and send us the tracking info (services@ekinado.com), without this info, we can't apply any refund for return.

  4. We will process return in 7 working days after delivery of parcel.
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